Return Policy
This Return & Refund Policy applies to purchases made through the Luvorise website, operated by Suzhou Aiziyite E-commerce Co., Ltd. (苏州艾子宜特电子商务有限公司).
Return Window
Eligible items may be returned within 30 days of delivery.
Return Conditions
To qualify for a return, items must meet the following conditions:
The item must be unworn and unwashed
Original tags must remain attached
The product must show no visible signs of wear, stains, or alterations
Original packaging must be included
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
The following items are not eligible for return:
Final sale or clearance items
Customized or altered products
Items returned in damaged or used condition
Return Procedure
To initiate a return, please contact our support team:
Please include your order number and the reason for the return.
Once your request is reviewed, return authorization instructions will be provided. Items must be shipped within the specified timeframe after authorization.
Returns sent without prior authorization may not be accepted.
Refund Processing
After the returned item is received and inspected, refunds will be issued to the original payment method within 5–10 business days.
Original shipping charges are non-refundable, unless the return is due to:
A defective item
An incorrect product received
Contact Information
If you have questions regarding returns or refunds, please contact:
Suzhou Aiziyite E-commerce Co., Ltd.
苏州艾子宜特电子商务有限公司
Room E6-6, 5th Floor, Lianshi Building
No. 1001 Pinglong Road, Gusu District
Suzhou, Jiangsu Province, China
Email: service@luvorise.com